Refund policy

At PowerCOAT Canada, we want you to be satisfied with your purchase. We offer a 30-day return policy, meaning you have 30 days from the date you receive your order to request a return, subject to the conditions outlined below.

Return Eligibility

To be eligible for a return:

  • Items must be unused, unopened, and in their original packaging and condition.

  • Proof of purchase or a receipt is required.

  • Returns must be requested and approved by PowerCOAT Canada before items are shipped back.

  • Customers are responsible for all return shipping costs.

  • A restocking fee of up to 10% may apply to approved returns.

PowerCOAT Canada reserves the right to decline returns that do not meet these requirements.

Seasonal Restrictions on Liquid Products

Liquid products are not eligible for return between October 1 and April 30 due to cold weather conditions and the risk of freezing or temperature-related damage.

This restriction applies to all liquid products, regardless of whether they are unopened or unused.

Regular return eligibility for liquid products resumes May 1, subject to our standard return conditions.

How to Request a Return

To initiate a return, please contact us at info@powercoatcanada.com or call (780) 718-2628.

Once your request has been reviewed and approved, we will provide instructions on how and where to return your item.

Customers are responsible for arranging and paying for return shipping unless otherwise agreed upon by PowerCOAT Canada.

Items returned without prior authorization will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us immediately if an item arrives damaged, defective, or incorrect.

We will review the issue and work with you to determine an appropriate resolution.

Non-Returnable Items

The following items are not eligible for return:

  • Liquid products between October 1 and April 30.

  • Custom, personalized, or special-order products.

  • Sale or clearance items.

  • Gift cards.

  • Products that have been opened, used, or are no longer in their original condition.

If you are unsure whether your product qualifies for a return, please contact us before shipping it back.

Exchanges

If you would like a different product, we recommend requesting a return for the original item (subject to return eligibility) and placing a separate order for the replacement.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method, less any applicable restocking fees.

Original shipping charges are non-refundable unless otherwise agreed upon by PowerCOAT Canada.

Please allow additional time for your bank or credit card provider to process and post the refund.

Contact Us

For questions regarding returns, refunds, or product eligibility, please contact:

PowerCOAT Canada

Email: info@powercoatcanada.com

Phone: (780) 718-2628